Return & Refund Policy

Last Updated: October 16, 2026

Thank you for shopping with APEIRON!

APEIRON is operated by APEIRON GLOBAL GROUP LLC, a limited liability company registered in Wyoming, United States.

We are committed to providing quality products and a fair, transparent shopping experience. Please review this Return & Refund Policy before placing an order.

1. Returns & Exchanges

Due to the nature of our international fulfillment operations, APEIRON generally does not accept voluntary returns or exchanges for change of mind, except where required by applicable law.

Examples of non-eligible voluntary returns include:

• Ordering the wrong size, color, model, or variation

• Changing your mind after receiving a product

• Personal preferences when the product matches its description

• No longer needing or wanting a product

• Items that have been used, worn, washed, damaged, or altered by the customer, where applicable law permits refusal

Customers are responsible for reviewing product descriptions, specifications, measurements, and size charts before purchasing.

Where applicable consumer protection laws provide mandatory return, withdrawal, or cancellation rights, those rights will be honored.

Nothing in this policy limits statutory rights or remedies that cannot legally be excluded.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us within 7 days of delivery, whenever possible.

To help us review your request efficiently, please provide:

• Your order number

• A clear description of the issue

• Photographs or videos showing the problem, where reasonably available

• Any relevant packaging or product details

We may request additional reasonable information to verify the issue.

Once a qualifying issue is confirmed, we will offer an appropriate replacement, refund, or other remedy in accordance with applicable law.

Customers will not be charged additional shipping fees for replacements or returns required due to verified errors attributable to APEIRON.

Reports submitted after 7 days will also be reviewed where required by applicable law.

The requested reporting period does not restrict any longer statutory warranty, return, or refund rights.

3. Return Authorization and Instructions

Please contact our customer support team before sending any product back.

Because products may be shipped from international fulfillment centers, the original shipping address and our business mailing address may not be suitable for returns.

Unauthorized returns may be delayed, rejected by the receiving facility, or become difficult to identify.

For approved returns, we will provide the appropriate return instructions and destination.

Where an item is verified as defective, damaged, or incorrect, we will generally attempt to resolve the issue without requiring the product to be returned.

If a return is necessary due to an error attributable to APEIRON, we will cover reasonable return shipping costs where required by applicable law.

For other returns permitted or required by law, return shipping costs and procedures will be determined in accordance with the applicable legal requirements and disclosures provided before purchase.

4. Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact us.

We will investigate the shipment using available tracking information, carrier records, and fulfillment documentation.

Our estimated total delivery time is approximately 15 business days, including processing and shipping transit. Actual delivery times may vary by destination and shipping conditions.

A delivery estimate is not a guaranteed arrival date unless expressly confirmed.

If a package is confirmed lost, or the order cannot be delivered due to a shipping or fulfillment issue, we will provide an appropriate replacement or refund at no additional cost in accordance with applicable law.

If a delivery problem results from incorrect or incomplete shipping information provided by the customer, we may request additional information and assess reasonable additional shipping costs where permitted by law.

A carrier's delivery confirmation may be considered as evidence when investigating a missing package, but does not automatically eliminate any legal right to a refund or other remedy.

For more information, please review our Shipping Policy.

5. Refund Eligibility

Refunds or other appropriate remedies may be available in circumstances including:

• Verified defective or damaged products

• Incorrect products shipped by APEIRON

• Products materially different from their advertised descriptions

• Confirmed lost or undelivered orders

• Orders that cannot be fulfilled

• Other circumstances where refunds are required by applicable consumer protection laws

Requests will be assessed using the order details, supporting information, applicable policies, and relevant legal requirements.

APEIRON reserves the right to investigate suspected fraudulent or materially misleading claims.

We may decline requests that do not qualify under this policy or applicable law, including unsupported voluntary change-of-mind requests.

Nothing in this section permits the refusal of a refund or remedy that is legally required.

6. Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase.

We aim to initiate approved refunds within 10 business days, or sooner where required by applicable law.

Where a shorter mandatory refund period applies, that legally required period will take precedence.

For orders that cannot be shipped within the applicable promised shipment timeframe, we will provide the notification and refund options required by law.

Refund amounts will be determined in accordance with the original transaction and applicable legal requirements.

Depending on the payment provider and customer's financial institution, additional time may be required for the refund to appear.

If a transaction involves currency conversion, differences in exchange rates or fees charged independently by payment providers or banks may affect the amount received in the customer's account. This does not reduce any refund amount that APEIRON is legally required to provide.

7. International Orders

APEIRON ships to selected countries and regions where eligible shipping services are available.

Return procedures, shipping requirements, and mandatory consumer rights may vary depending on the customer's location and applicable law.

Customers retain all mandatory statutory rights available in their jurisdiction.

Where local law provides additional return, withdrawal, refund, warranty, or other consumer protection rights, APEIRON will comply with those requirements.

Any provision of this policy that conflicts with non-waivable consumer rights will apply only to the extent permitted by law.

8. Contact Us

For questions regarding returns, refunds, missing shipments, or order-related concerns, please contact:

APEIRON

Operated by APEIRON GLOBAL GROUP LLC

Customer Support Email: orders.apeiron@gmail.com

Website: https://apeironglobal.net/

Important: The business mailing address, not a product return facility. Please contact customer support for return instructions before shipping any item.

When contacting us about an existing order, please include your order number so we can assist you efficiently.

Thank you for choosing APEIRON!